I would just like to share what a pleasure it has been to work with Jim Lyon [and team] over the years. In one instance we had a clarification issue with one of our products. Jim had helped us in the past overcome a similar clarification problem. He and SepSol were quick to supply samples of various filtering media for lab scale evaluations. One particular grade was chosen from the lab studies to move forward to production. During the initial production trials in Germany issues were seen with consistency. Jim was willing to accompany me to Germany with very short notice to help solve the issue. The problem was resolved within a couple of days and training was given to the German operations team. The most impressive part of this story is that SepSol would not see an increase in sales directly since Germany would purchase the chosen filter media locally. However, his willingness to help us firmed our relationship and showed SepSol’s commitment to helping us as their customer to grow. Thanks again Jim! "
Mark Keinath – Dow Corning