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Privacy Policy

Privacy Policy
Separation Solutions
August 16, 2018



Lyon & Associates, L.L.C.dba Separation Solutions (“SepSol”) is sensitive to privacy issues on the Internet. We believe it is important that you understand how we treat the information you may provide to us. This privacy statement applies to information collected by, and sites and domains owned and operated by, SepSol, hereafter referred to collectively as “SEPSOL” or “we” or “us.”

Information we gather

In the normal course of business, we will collect both personal information about you and non-personal information associated with you. In particular, we collect (a) information you provide to us which is personally identifiable to you such as name, e-mail address, telephone number, address and other personally identifiable information you submit to us, including any credit card information, and (b) information which we automatically gather which may be about you or relate to your visit to or use of the site but which is not personally identifiable to you.

How we gather information

Normal course of business:  When you contact SEPSOL, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

Website Activity:

Log Files.  As is true of most web sites, we gather certain information automatically and store it in log files.  This information may include IP addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data.  We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). SEPSOL may associate your device identifiers or phone number with your SEPSOL Account.  We use this information to analyze trends, to administer the site, and to track how visitors interact with the site.

Cookies.  A cookie is a small file that is stored on a user’s computer for record-keeping purposes.  SEPSOL typically uses both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site.  A session cookie expires when you close your browser.  A persistent cookie remains on your hard drive for an extended period of time, and can be used when you return to our site to help identify you or allow you to log in, or on other third-party sites to communicate to you via online-marketing channels.  You can remove persistent cookies by following directions provided in your Internet browser’s help file.  If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited and you may need to reenter personal information when you register.

Web beacons.   When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).

Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

Do Not Track.  Some Internet browsers provide the ability to communicate that the user does not wish to be tracked while browsing. We currently dop not have the ability to respond to such “Do Not Track” signals.

Your choice as to whether or not we gather information

The submission or collection of Personal Information is voluntary.  If you do not wish us to collect Personal Information, do not submit it to us and follow the instructions to reject cookies and to reject web beacons.

How we use and disclose your information

We will always endeavor to protect this information, hold it in confidence, and protect it from theft. In general, we utilize both non-personal and personally identifiable information that you provide to us or that we collect in the normal course of business to communicate with you about our service and product offerings and deliver those offerings in an efficient manner. For these purposes, SEPSOL employees or authorized contractors and third-party agents will have access to some or all of this identifiable information. Unless specifically stated otherwise or as required by law or unless you have provided consent, the information you provide or that is associated with you is never shared with anyone other than SEPSOL employees or authorized contractors and agents.  In particular, we use and disclose your information as follows:

Legal Access to Your Information:

We may share personal information with companies, organizations or individuals outside of SEPSOL if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

We may also share personal information with brands, organizations or individuals outside of SEPSOL if we agree to sell, transfer or merge all or a portion of our business or assets, in which case, we will endeavor to ensure that the transferee agrees to use the information in a manner consistent with this Privacy Policy.

Marketing & Advertising, Including on Other Websites:

We engage third-party companies to place and track advertisements on third-party websites.  Like most advertisers, we place advertisements where we think they will be most relevant to customers. We place advertisements by developing and using our own marketing segments that may combine online and offline information about our current and prospective customers.  In addition, we may use marketing segments provided by online publishers and network advertising companies.  You may choose to opt-out of such internet-advertising campaigns by visiting the Network Advertising Initiative’s Consumer Opt-Out page at:

Accountability for Onward Transfers:

Prior to disclosing Personal Information to a third party not authorized by this Privacy Policy, SEPSOL shall notify you of such disclosure and allow you the opportunity to opt out of such disclosure.   In cases of onward transfer to third parties of data of EU individuals received pursuant to this Privacy Policy, SEPSOL remains responsible and liable if such third parties engage to process Personal Information in an impermissible manner, unless SEPSOL proves that it is not responsible for the event giving rise to the damage.Except with respect to disclosures authorized under this Privacy Policy, SEPSOL shall ensure that any third party to which Personal Information may be disclosed is obligated to provide an adequate level of privacy protection.

Transparency and Choices you have about how we use and disclose your personal information

If you do not wish us to collect Personal Information, do not submit it to us and follow the instructions to reject cookies when using the site and follow the instructins to reject web beacons.

How we protect your personal information

SEPSOL’s data security is described in this Privacy Policy and includes reasonable steps to protect the Personal Information from loss, misuse and unauthorized access, disclosure, alteration, and destruction. SEPSOL has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure Personal Information from loss, misuse, unauthorized access or disclosure, alteration, or destruction including reasonable encryptionn of credit card information. However, no system can ensure complete security of all information and you acknowledge that risk through use of the Site.  SEPSOL safeguards the security of the data you send us with physical, electronic, administrative and managerial procedures.  Likewise, we urge you to take every precaution to protect your personal data when you are on the Internet. These precautions include not storing passwords, changing your password often, using a combination of letters, numbers and symbols, and using a secure browser over a secured network.

SEPSOL may employ independent contractors to help manage data services, and such contractors may have access to data, similar to the access we give our employees.    We endeavor to ensure that these third-party providers are protecting your information, but we are not ultimately responsible for their practices.

Data Integrity and Purpose Limitation:

SEPSOL shall only collect and use Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual.

Access and corrections to your personal information

As set forth in this Privacy Policy, SEPSOL shall allow an individual access to their Personal Information and allow the individual to correct, amend, or delete inaccurate information, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated.  Please email to review and update your personal contact information.

Links To Other Sites

The SEPSOL website may contain links to other sites that are not owned or controlled by SEPSOL.   Please be aware that SEPSOL is not responsible for the privacy or security practices of such other sites.  We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. In addition, the SEPSOL website located at may contain links to sites based outside the United States.

Information Obtained From Third Parties

SEPSOL does not sell or trade your personal information.  We may at times receive contact lists from other organizations.  We may send mailings such as brochures to these addresses.  If you want to remove yourself from the third party’s database, you must contact them directly.

Statement Regarding Restrictions on Use

While SEPSOL endeavors to maintain appropriate security controls to protect private data, viruses and hacking attacks cannot be entirely prevented.  This site is not intended for persons under the age of 18.

The SEPSOL website located at  is hosted and administered in the United States. If you choose to use those SEPSOL Sites from the European Union, Canada or other regions of the world with laws governing data collection and use that may differ from United States laws, then please note that you are transferring your Personal Information outside of those regions to the United States for storage and processing.  Also, we may transfer your data from the United States to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Site.  By providing any information, including Personal Information, through the Site, you consent to such transfer, storage, and processing. The SEPSOL website located at may contain links to sites of companies based outside the United States  (and the processing, storage and transfer of information submitted to  or collected by those sites may be governed by the laws of their respective jurisdictions.

California Civil Code Section § 1798.83 permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via our Contact Us page or write to us at:

Attn: Security
Phone: (269) 344-7360
Or by using the following mail address:

Separation Solutions
Attn: Security
4717 Campus Drive
Suite 1900
Kalamazoo MI 49008

Or by using the following mail address:

Recourse, Enforcement and Liability:

Depending on your jurisdiciton, you may have certain rights as an individual under this Privacy Policy which may includethe right to request to:

SEPSOL uses a self-assessment approach to assure compliance with this Privacy Policy and periodically verifies that the Privacy Policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible, and in conformity with applicable standards. SEPSOL as a U.S. based company is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) or any other U.S. authorized statutory body.

When we receive formal written complaints about our compliance with our privacy policies we will contact the person who made the complaint to follow up.   We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve directly.  SEPSOL will further refer unresolved privacy complaints under the Privacy Policy for alternative dispute resolution to the Council of Better Business Bureaus or other third party neutral. Please note that if you are a European Union individual and your complaint is not resolved through these channels, under certain circumstances, a binding arbitration option may be available.

We ask that you not send to us any sensitive Personal Information such as Social Security numbers, information related to ethnic origin or race, political affiliation religion, personal health, criminal background or trade union membership.

Changes To This Privacy Statement

We reserve the right to modify this privacy statement at any time, so please review it frequently.   If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Your use of this website shall be deemed to constitute your consent to the changed policy.

Contact Us

Or by Phone: (269) 344-7360

Or by using the following mail address:

Separation Solutions
Attn: Security
4717 Campus Drive
Suite 1900
Kalamazoo MI 49008



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